It’s the most wonderful time of the year indeed as CEQUENS, the AI-powered platform that's changing the way businesses communicate, proudly announces the launch of its all-new Omni-Channel Chat (OCC) platform. CEQUENS’s newest release doesn’t simply use words such as “revolutionize” and “transform”, it delivers!
The result? Seamless, data-driven, personalized CX across multiple channels has never been easier.
Addressing major businesses communication hurdles, CEQUENS OCC platform is designed to empower teams with advanced tools to meet growing market demands and deliver actionable insights, positively impacting value growth initiatives including enhancing profit margins and driving ARR growth while delivering measurable results.
"The all-new Omni-Channel Chat is more than just a communication solution—it’s another laudable leap in our company’s mission to pioneer AI-powered, customer-centric innovation," shared Ahmed Shabrawy, CEQUENS CIO.
The all-new Omni-Channel Chat platform’s benefits include:
- Requests Dashboard: Centralizes customer inquiries, boosting agent productivity and response time.
- AI-Assisted Collaboration: Provides real-time AI-powered suggestions, enhancing response quality and reducing workload.
- Contact and Inbox Management: Organizes multi-channel communication and automates workflows for operational efficiency.
- Sentiment Analysis: Detects customer sentiment in real-time, ensuring tailored and proactive responses.
- Analytics and Surveys: Drives data-backed decision-making and measures customer satisfaction through customizable tools.
With a strong focus on AI and empowering businesses for growth, this year CEQUENS continues to deliver on its promise to provide simple solutions for deeper connections.
Business Partner | 
