CEQUENS is the secure, governance-ready WhatsApp BSP that regulated financial institutions across MENA trust — delivering compliant customer communication without compromising on control, security, or audit readiness.
Request a Demo150+Banks & Financial Institutions Served
99.96%Platform Uptime SLA
<3 secOTP Delivery Time
20+MENA Markets Covered
CEQUENS is designed so that every message sent through WhatsApp by your institution is controlled, approved, traceable, and compliant — before it ever reaches a customer.
CEQUENS delivers a structured communication governance framework designed for financial institutions — ensuring every WhatsApp interaction operates within defined policies, regulatory boundaries, and internal controls.
CEQUENS is engineered so that only pre-approved, compliance-reviewed message templates are permitted for customer outreach — eliminating the risk of uncontrolled, off-brand, or non-compliant communication.
CEQUENS is structured so that no message, template, or campaign goes live without passing through the right chain of approvals — giving compliance, legal, and operations teams full visibility and veto authority.
CEQUENS is built to handle the most sensitive financial communication securely — from one-time passwords and transaction alerts to fraud notifications and account authentication flows.
CEQUENS powers the full spectrum of regulated financial communication — from account alerts to loan servicing — through a single, governed WhatsApp integration.
Deliver one-time passwords for login, transaction sign-off, and account verification with sub-3-second delivery and intelligent fallback routing.
Real-time debit, credit, and balance notifications delivered instantly to customers on WhatsApp — reducing call centre volume and improving trust.
Proactive fraud alerts with interactive response options — allowing customers to confirm or dispute activity in-chat without leaving WhatsApp.
Send monthly statements, loan documents, and KYC notifications as secure WhatsApp messages — with read receipts and delivery confirmation.
Automate payment reminders, EMI due dates, and credit limit updates through templated, compliance-approved WhatsApp flows.
Guide new customers through digital onboarding journeys, document collection, and identity verification — all within a governed WhatsApp flow.
CEQUENS is engineered so that every layer of the WhatsApp communication stack — from API authentication to message storage — meets the security requirements of regulated financial environments.
All messages are encrypted in transit and at rest. No message content is accessible outside the authorised delivery chain.
Every API call is authenticated via JWT tokens with IP whitelisting, rate limiting, and session expiry controls built in.
Customer data is stored and processed within country borders — fully aligned to national data localisation requirements across MENA.
Every message event — sent, delivered, read, failed — is logged with timestamps and user identity for forensic and regulatory review.
From trigger to verification, every step of the OTP flow is secured, tracked, and fully auditable within the CEQUENS platform.
Login attempt, transaction sign-off, or account change initiated.
Unique code generated with configured expiry and dispatched via WhatsApp API.
Real-time delivery with read receipt confirmation and fallback routing.
Customer submits OTP without leaving WhatsApp. Response captured securely.
Full event trail — timestamp, IP, device, and verification status — stored immutably.
Being an official Meta Business Solution Provider is the baseline. What sets CEQUENS apart is the depth of financial sector expertise, regional infrastructure, and compliance-first architecture that banks actually need.
CEQUENS is an officially verified Meta Business Solution Provider — giving banks direct, supported access to the WhatsApp Business API with full platform accountability.
Data centres, carrier relationships, and regulatory alignment built specifically for the Middle East and Africa — not adapted from a global template.
Enterprise-grade deployment without enterprise timelines. CEQUENS gets financial institutions live on WhatsApp API in minutes, with sandbox access from day one.
Full visibility into message delivery, read rates, OTP verification times, and channel performance — built for operational and compliance reporting.
When WhatsApp delivery fails, CEQUENS automatically routes to SMS or Voice — ensuring critical OTPs and alerts always reach the customer.
A named enterprise account team with financial sector expertise — available for onboarding, compliance review, and ongoing operational support.
CEQUENS is ready to deploy a governance-ready, compliance-aware WhatsApp solution tailored to your institution's requirements.