Business Partner | 
Dubai, United Arab Emirates, August 3, 2023 — CEQUENS is thrilled to announce the addition of two highly accomplished professionals to our esteemed team. These new team members bring a wealth of experience, expertise, and fresh perspectives, positioning CEQUENS for continued success and advancement in the omnichannel communication solutions landscape.
Please join us in welcoming the following key individuals who have recently joined CEQUENS.
Hams Dabaieh, Head of Customer Success
Hams is a seasoned director of customer success with more than 18 years of experience in the IT sector. Passionate about creating and sustaining strong relationships with her clients, Hams has managed and led customer-facing teams with success in her jobs at Incorta and ITWORX Education. Hams is a Project Management Professional (PMP) and a Customer Success Professional (Level I & II).
Hiba Masri, Customer Facing Enablement Manager
As a highly accomplished professional with a strong background in customer-facing enablement, Hiba will be leveraging her expertise in developing enablement programs, identifying opportunities to improve customer-facing processes and workflows, and collaborating with internal teams to ensure alignment and consistency. Hiba previously held the roles of Regional Customer Facing Enablement Expert at Infobip, Marketing Manager at Vtel, and Sales Manager at Jawwal.
On the occasion, Hussein Malhas, CEQUENS VP Revenue and Operations, shared, “As CEQUENS continues to expand its operations and strengthen its commitment to delivering exceptional solutions, the addition of these talented individuals will play a crucial role in driving growth, fostering innovation, and enhancing customer experiences, taking CEQUENS to new heights.”
The arrival of these two exceptional professionals underscores CEQUENS’s commitment to attracting top talent and fostering a culture of excellence and collaboration.
About CEQUENS
CEQUENS is a multi-award-winning omnichannel communication solutions provider. We are on a mission to simplify customer engagement through our innovation-focused solutions engineered for customer-first organizations.
We support businesses with communication APIs, multichannel applications, and connectivity solutions such as SMS, WhatsApp Business, voice, and multifactor authentication. We maintain a powerful SMS profile built on many years of market leadership in A2P SMS systems, as well as on an extensive network of MNOs, OTTs, and enterprises. Our product suite aims to solve our customers’ unique problems and cultivate deeper human connections between businesses and individuals in every market we play.
With 6 office locations and 128+ direct network connections, CEQUENS empowers more than 1000 businesses in over 107 countries with faster, better, and stronger communication fine-tuned to their industries. Our platform boasts a 99.96% uptime and is built on industry-leading security standards.
CEQUENS is an ISO-certified and a PCI DSS compliant company. It is also recognized as a Meta Business Partner as well as a value-added service provider for Microsoft Teams Phone and WhatsApp Business. Our vision is to become the most compelling partner for developers, startups, and enterprises looking for simple and meaningful ways to connect.
The company is headed by CEO Karim Khorshed and Chief Research & Innovation Officer Ahmed Shabrawy.
For more information, contact hello@cequens.com.
Recognitions and Awards
- Ranked Tier One A2P SMS, Market Impact Reports MNO & Enterprise Editions, ROCCO, 2023
- The Most Promising Businesswomen Leaders of the Future, CIO Times, 2023
- The Most Successful Business Leaders to Watch, The Enterprise World, 2023
- Innovative Technology Marketing Personality of the Year, Women in Tech Awards, 2023
- CIO of the Year Award, Tahawultech, 2023
- Outstanding Leadership Award, Internet 2.0, 2022
- Most Influential Person Award, ROCCO IOO Report, 2022
- Best Communications Platform – MENA, International Business Magazine, 2022
- Best Communications Solutions Provider of the Year, Tahawultech.com Future Enterprise Awards, 2022
- Best Communications Platform – Egypt, Business Tabloid Magazine, 2022
- Most Innovative Communication Platform, International Finance Magazine Technology Awards, 2020
- Excellence in Messaging Partner, FINSEC Awards, 2018
- GSMA Associate Member
- ISO 27001, 27017, and 27018 Certified
- PCI DSS Compliant
- Endeavour Entrepreneur
