Dubai, United Arab Emirates, July 12, 2023 — CEQUENS hosted a closed roundtable session with top decision makers in the fintech sector in Dubai titled “Injecting Intelligence into Finance Conversations”.
Under the theme of AI-Driven Personalization: The Next Generation of Customer Engagement in Fintech, guests were invited to participate in a lively discussion led by CEQUENS VP Growth & Revenue Operations, Hussein Malhas.
On the occasion, Malhas shared: “I am thrilled to be able to delve into the significance and impact of AI tools in predicting customer behavior. Now is the time for industries across the board to assess their readiness for AI in CX and hopefully start enjoying the immediate benefits of this pairing.” Malhas continued: “With proven increased sales, improved customer satisfaction, and an overall more profitable business, the fintech sector has everything to gain.”
As a gamechanger in the AI field, CEQUENS has aided countless fintech companies witness substantial YoY revenue through providing simple solutions to build deeper human connections.
The high-level, closed event took place at Caesar’s Palace, Dubai and was followed by a dinner reception attended by various fintech and CEQUENS representatives.
CEQUENS is a multi-award-winning omnichannel communication solutions provider. We are on a mission to simplify customer engagement through our innovation-focused solutions engineered for customer-first organizations.
We support businesses with communication APIs, multichannel applications, and connectivity solutions such as SMS, WhatsApp Business, voice, and multifactor authentication. We maintain a powerful SMS profile built on many years of market leadership in A2P SMS systems, as well as on an extensive network of MNOs, OTTs, and enterprises. Our product suite aims to solve our customers’ unique problems and cultivate deeper human connections between businesses and individuals in every market we play.
With 6 office locations and 128+ direct network connections, CEQUENS empowers more than 1000 businesses in over 107 countries with faster, better, and stronger communication fine-tuned to their industries. Our platform boasts a 99.96% uptime and is built on industry-leading security standards.
CEQUENS is an ISO-certified and a PCI DSS compliant company. It is also recognized as a Meta Business Partner as well as a value-added service provider for Microsoft Teams Phone and WhatsApp Business. Our vision is to become the most compelling partner for developers, startups, and enterprises looking for simple and meaningful ways to connect.
The company is headed by CEO Karim Khorshed and Chief Research & Innovation Officer Ahmed Shabrawy.
Recognitions and Awards
- The Most Promising Businesswomen Leaders of the Future, CIO Times, 2023
- The Most Successful Business Leaders to Watch, The Enterprise World, 2023
- Innovative Technology Marketing Personality of the Year, Women in Tech Awards, 2023
- CIO of the Year Award, Tahawultech, 2023
- Outstanding Leadership Award, Internet 2.0, 2022
- Most Influential Person Award, ROCCO IOO Report, 2022
- Best Communications Platform – MENA, International Business Magazine, 2022
- Best Communications Solutions Provider of the Year, Tahawultech.com Future Enterprise Awards, 2022
- Best Communications Platform – Egypt, Business Tabloid Magazine, 2022
- Most Innovative Communication Platform, International Finance Magazine Technology Awards, 2020
- Excellence in Messaging Partner, FINSEC Awards, 2018
- GSMA Associate Member
- ISO 27001, 27017, and 27018 Certified
- PCI DSS Compliant
- Endeavour Entrepreneur
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