Building trust with our global accounts and partners

As our company grows in its operations, our resilience to provide nothing short of excellence grows with it. Currently, we serve thousands of corporations and SMEs in every corner of the world. We provide them with the necessary innovative tools to enhance customer engagement, streamline operations, and gain a competitive edge. This task comes with a heightened responsibility to ensure data privacy and regulatory compliance in accordance with both our customers' expectations and the regions they operate from. As a global Communication-Platform-as-a-Service (CPaaS) provider, building trust is paramount for us. In this article, we will showcase some of the critical aspects we take into consideration while managing our global accounts and outline certain strategies for CPaaS security and compliance.

The rise of CPaaS and its security concerns 

The global CPaaS market is expected to reach a staggering USD 23.76 billion by 2027, highlighting a significant growth trajectory. This rapid adoption highlights the immense value CPaaS companies offer. It also raises some security concerns, rightfully so. CPaaS services have become so entwined with critical business functions and sensitive data. In a world where real-time communication takes center stage, potential security gaps emerge that could be exploited by malicious actors. This could lead to irreversible reputational damages or financial losses. Therefore, a focus on robust security throughout the entire CPaaS lifecycle, from implementation to ongoing use, is paramount. These are some of the key areas we examine first: 

• Data breaches
  Cloud communication platforms are responsible for handling immense amounts of customer data that could be sensitive or classified, making them potential targets for cyberattacks. Data breaches can expose personal information, financial details, and communication history. This is one of the vulnerabilities we take great measures to protect our clients from.
• Compliance challenges
  Navigating the ever-evolving landscape of global data privacy regulations, such as the General Data Protection Regulation (GDPR) in Europe and the California Consumer Privacy Act (CCPA) in the US, can be a daunting task for businesses. Failure to comply can result in hefty fines and penalties, or even shutting down operations. Luckily, this is one of our areas of expertise in which we advise our clients regularly and implement the latest regulations right into our products.
• One-size-fits-all approach
  We understand that not all companies are the same and we do not treat our multinational customers in the same way. We always take into consideration the risks associated with each market, the product specifications that suit it, and the unique needs of each account.

Addressing concerns and building trust 

Building trust with global accounts requires a multi-pronged approach — a process which we spend our days diligently working on. Firstly, we offer complete transparency regarding our data security practices. Our compliance with relevant data privacy regulations across different regions is clearly outlined and is regularly reviewed and updated to stay ahead of evolving threats and/or regulations.

Secondly, our platform benefits from robust security measures that include employing industry-standard encryption protocols, getting accredited with the latest security qualifications, conducting regular penetration testing, and offering multi-factor authentication options. We also train our team vigorously in data security best practices and constantly raise awareness of potential threats and vulnerabilities.

Finally, we encourage an open communication policy with all our accounts. Our team and security experts are readily available to address security concerns and provide incident response plans in case of a breach. By prioritizing these measures, we ensure our global accounts operate with peace of mind.

At CEQUENS, security and compliance are paramount. We are committed to providing our customers with a secure, reliable, and compliant platform that meets the highest industry standards. We deliver on such promise through the following steps for each account: 

• Industry-leading security practices: We implement robust data encryption, access controls, and security protocols to safeguard customer data. 
• Advanced threat protection: Our advanced AI-powered Threat Protection detects and blocks attacks within minutes, saving you money and protecting your business. 
• Transparent data handling: We have clear and comprehensive privacy policies that outline our data collection, storage, and usage practices.
• Compliance focus: We are committed to complying with relevant data privacy regulations worldwide.
• Dedicated support: Our team of experts is available to answer questions and provide guidance on security and compliance matters. 

By prioritizing security, transparency, and compliance, CEQUENS helps you achieve the best customer experiences and empowers you to leverage the full potential of cloud communication solutions in a secure and responsible manner.

Connect with us today to know more.