Microsoft Teams Enterprise Voice Reforming Business Communication

We're excited to share the arrival of Microsoft Teams Enterprise Voice in Saudi Arabia. This innovative solution turns your existing Microsoft Teams application into a powerful, cloud-based business phone system. 

This cloud-based solution guarantees crystal-clear calls with premium coverage for both traditional phone lines (PTSN) and mobile numbers (GSM) across Saudi Arabia, no matter where your team is located. 

Microsoft Teams Enterprise Voice is a flexible solution that caters to unique business unified communication needs. From streamlining patient care coordination in healthcare to fostering secure collaboration in financial services, we tailor Teams Enterprise Voice to perfectly match your specific workflows. Below we will walk you through this new product offering as well as offer you a free demo at the end. 

Enterprise Voice Explained 

The modern workplace thrives on seamless collaboration and clear communication. However, switching between multiple platforms for calls, messaging, and video meetings can be a productivity nightmare. Additionally, as the workplace shifts to fully remote models, it might be challenging to stay in touch with team members who are spread out across various locations. That’s why we’re launching Microsoft Teams Enterprise Voice, to eliminate the need for a clunky, outdated phone system and foster a seamless work dynamic. 

With Enterprise Voice, we want to unify communication experiences across any organization. It is the ideal choice to replace costly hardware with scalable, cost-effective, and easy-to-maintain solutions. The software allows you to: 

1. Make and receive calls directly within the familiar Teams interface. 
2. Manage voicemail effortlessly, all from one central location. 
3. Switch between calls with ease, keeping conversations flowing. 

Today's businesses demand seamless communication across dispersed teams, clients, and partners. Microsoft Teams Enterprise Voice addresses your specific needs by empowering your workforce with innovative tools to elevate customer interactions.  Adopting this solution enables you to deliver exceptional experiences in the following domains: 

1. Customer support: Easily handle customer inquiries and support calls on a reliable platform. You can utilize the full functionality of Microsoft Teams to answer calls while simultaneously responding with texts, sharing images, documents, and more. 
2. Sales and marketing: Enhance your communication with clients and partners through direct phone calls from the platform to any regular phone number. This supports sales processes with personal connections and empowers marketing campaigns to achieve the desired results. 
3. Project management: Create and maintain several connection channels among various project teams regardless of location. This supports collaboration and ensures clear communication every time. 
   

How it works 

There are three ways through which you can utilize Enterprise Voice based on your business needs: 

1. Calling plans: Imagine pre-paid phone cards, but for your whole company! Microsoft offers various calling plans with a set number of minutes for calls within your country or internationally. You can buy these plans and assign them to users, allowing them to make calls to regular phone numbers. 
2. Direct routing: This option lets you connect your existing phone lines and phone numbers from your current telecom provider to Teams. It's like plugging your old phone system into Teams, so you can keep your existing phone numbers and plans while enjoying the benefits of Teams calling features. 
3. Phone system: Think of Enterprise Voice as the engine that makes Teams calling work. It provides all the essential features you'd expect from a business phone system, like transferring calls, automated greetings, call waiting, and voicemail – all managed within the Teams interface. It’s like your office phone system without the phone lines (or the phones.)
   

Why choose Microsoft Teams Enterprise Voice from CEQUENS 

Our comprehensive offering includes more than simply the software. Being the first 100% cloud-based service provider in KSA, we can save you upfront costs and guarantee a smooth transition. We also offer on-premises installation should your business need so. Additionally, virtual SIP trunks are made possible by our local hosting of SBC (Session Border Controllers), allowing for simple interaction with your current Saudi Arabian infrastructure. Furthermore, we offer CITC licenses for SIP, voice minutes, and CCaaS, guaranteeing compliance with local regulations. 

Here's why Microsoft Teams Enterprise Voice will set your business apart: 

• Cloud-first approach: Embrace the cost-efficiency and scalability of the cloud, minimizing IT expenditures and eliminating the need for expensive on-premises hardware. 
• Hybrid flexibility: Integrate your existing phone lines seamlessly for continued use of established phone numbers. 
• Unmatched mobility: Empower your remote workforce to stay connected and productive from anywhere in the world using their smartphones, tablets, or computers. 
• Security at the core: Experience a secure communication platform with end-to-end encryption from Microsoft that adheres to data privacy regulations. 
• Multiple payment options: Choose the plan that best suits your needs, including Starter, Pro, Business, and Enterprise bundles.
• Feature-rich functionality: Enjoy a comprehensive suite of features like call forwarding, voicemail access, call queuing, and even contact center setup. 
• Multilingual support: Cater to a global audience with a platform that supports multiple languages. 

Microsoft Teams Enterprise Voice does everything you’d expect it to do, plus plenty more. It is a global solution that is regionally aware, recognizing, and respecting cultural differences to enhance user experiences. What’s more, it prides itself on its simplicity and security—two key factors for any premium cloud-based solution. 

As a multi-award-winning omnichannel communication solutions expert, CEQUENS offers a comprehensive suite of tools and unparalleled expertise to help your business elevate its communication strategy. 

Ready to streamline your business communication? Schedule a free demo today and discover how Microsoft Teams Enterprise Voice by CEQUENS can revolutionize the way your team collaborates.