Blog | CEQUENS

Microsoft Teams Enterprise Voice: Ultimate Business Solution in KSA

Written by Yara Abuelkheir | Dec 8, 2024 11:59:33 AM

Communication is key in our everyday lives, especially in the business world, it can make you seal your next deal or pass it to your competition. With Microsoft Teams Calling Enterprise Voice, your business will find an all-in-one business communication solution that brings together voice, video, and messaging. This on-cloud telephony solution is built to perfect every interaction within teams and with customers. In this blog article, you will find out how our latest release can transform your business communications in KSA.

How is Microsoft Teams Enterprise Voice designed for your business in KSA?

This holistic tool provides full compliance with regulations in Saudi Arabia, ensuring your business smooth operations round-the-clock. It also offers a set of benefits including:

  • Global coverage with premium quality.
  • Local SBC hosting, locally routed calls, and CITC licensing.
  • A dedicated local phone number to create a trusted point of contact.
  • Cost-efficient pricing plans with no OPEX or CAPEX.
  • Flexible deployment options; full on-cloud service or on-prem.
  • High security and scalability to meet your growing needs.

10 Features that Set Microsoft Teams Enterprise Voice Apart from the competition

  1. IVR Setup: To streamline caller interactions and route them efficiently.
  2. Call Park & Retrieve: Temporarily pauses calls and retrieves calls later for flexibility.
  3. Voicemail access: To ensure important messages are captured and accessible.
  4. Call Queueing: To manage high call volumes and reduce wait times.
  5. Call Control: To empower users with advanced call handling capabilities.
  6. Call Forwarding & Transfers: To provide direct calls to the right person or department.
  7. Contact Center Setup: To optimize customer service operations and improve efficiency.
  8. Microsoft 365 Integration: To seamlessly integrate with existing productivity tools.
  9. Spam Prevention: To protect against unwanted calls and to boost security.
  10. End-to-End Encryption: To secure sensitive communications and safeguard privacy.

Read More: Microsoft Teams Enterprise Voice Reforming Business Communication

Top Use Cases for Businesses in KSA

Businesses can utilize Microsoft Teams Calling Enterprise Voice in the best way that it is fit for them, there are various use cases that cater to the needs of diverse sectors including healthcare, government, financial services, e-commerce, and many more. Here are some of the top use cases that your business can leverage when adopting Microsoft Teams Enterprise Voice:

  • Omnichannel Support

It offers businesses with multiple preferences for communication including call, chat, and video.

  • Secure Collaboration

Microsoft Teams Enterprise Voice provides secure collaboration among teams ensuring the protection of sensitive data.

  • Remote Work Enablement

With the widespread use of remote working models since Covid-29, having a solution that enables your team with advanced capabilities is essential to ensure the efficiency of work processes.

  • Digital Customer On-boarding

Microsoft Teams Enterprise Voice makes the on-boarding process a hassle-free experience for the customer and the team, which is crucial for building a strong relationship with your customers.

  • Streamlined Post-Purchase Support

For e-commerce businesses, post-purchase support is stressful and extremely important for retaining customers, this is why Microsoft Teams Enterprise Voice has perfected this touchpoint through managing incoming call queues and automatically routing calls to agents.

  • Remote Consultations

This use case is very beneficial for healthcare providers and legal firms as it allows them to provide medical or legal services seamlessly and securely.

Why choose CEQUENS?

  • The first telecom provider in KSA to host SBC on cloud/data center locally in KSA, with provision for virtual SIP trunks.
  • The only 100% cloud-based service provider in KSA.
  • CEQUENS allows customers to save on capital expenditure to purchase server, SBC license, network set up, and network configuration.
  • A multi-award-winning omnichannel communication solutions expert in the MENA region.

Last but not least, Microsoft Teams Enterprise Voice is a comprehensive solution that offers businesses in Saudi Arabia the efficiency they need for communication, the flexibility they need for deployment, and the compliance that is required for seamless adherent operations.

If you’re a business in KSA and still wondering how Microsoft Teams Enterprise Voice can be a game-changer in your communications, book a free consultation call with our experts now!

A recommended read: check out our latest e-book: The Ultimate Guide to Modern Phone Communications for Businesses in Saudi Arabia, here!
View full post