CEQUENS, a leading provider of cloud communication solutions, is thrilled to announce the successful deployment of Microsoft Teams Phone through its services for leading companies across the region. The move aims to empower businesses with AI-powered telephony solutions that enhance communication efficiency and support the region's digital and AI transformation journey.
Microsoft Teams Phone, integrated with CEQUENS's advanced communication solutions, offers robust features, seamless integration, and cost-effectiveness, making it a strategic asset for businesses aiming to stay connected and competitive in today’s fast-paced digital landscape. By integrating with Microsoft Teams, Microsoft Teams Phone allows businesses to manage all their communication needs within a single, unified platform, including inbound and outbound calling through GSM and telco operators.
Karim Khorshed, CEQUENS CEO and Co-founder, highlighted the significance of this solution sharing,
“This solution delivers a powerful value proposition by replacing legacy systems with a 100% cloud-based solution, cutting both CAPEX and OPEX while boosting operational efficiency. Our SIP trunks minimize maintenance costs, letting businesses focus on growth. Furthermore, scalability is seamless with flexible packages that grow with your needs, and our full integration with Microsoft Teams enhances collaboration across all devices. What is especially noteworthy is that we provide an all-in-one communication platform that unifies voice, video, and messaging, offering premium coverage for both traditional and mobile lines in Saudi Arabia.”
Microsoft Teams Phone system is a built-in modality that is part of the Microsoft Teams Unified Communication platform, allowing users to manage calls and meetings from the same familiar platform, enhancing productivity and reducing the need to switch between applications or learning new platforms. It provides robust call center management features like auto-attendants, call queues, and voicemail, enhancing productivity and efficiency. The solution is scalable, suitable for both small teams and large enterprises. It ensures high-quality, reliable communication, enabling efficient call management and reducing the need for additional phone lines. By leveraging existing Microsoft Teams infrastructure, it reduces the need for additional investments, making it a cost-effective option. Additionally, it supports connectivity for GSM calls, ensuring flexibility and reachability across different networks. Its advanced voice routing capabilities optimize call handling and improve overall communication efficiency. Microsoft Teams Phone also offers excellent security and compliance features, ensuring all communications are protected and meet industry standards.
The region is undergoing significant digital transformation as part of various modernization initiatives. Microsoft Teams Phone supports this transformation by offering a modern, cloud-based communication solution that aligns with these digital goals. With support for local languages and compliance, it is an ideal fit for businesses in the region. CEQUENS's local presence and market understanding enable the delivery of tailored solutions and support specific to the needs of regional businesses.
About CEQUENS
CEQUENS is a multi-award-winning, AI-powered omnichannel communication solutions provider. We are on a mission to simplify customer engagement through our innovation-focused solutions engineered for customer-first organizations. With 6 office locations and 500+ direct network connections, CEQUENS empowers more than 1200 businesses in over 150 countries with faster, better, and stronger communication fine-tuned to their industries. Our platform boasts a 99.96% uptime and is built on industry-leading security standards.
Recognitions and Awards
- Ranked “Tier One” A2P SMS Market Impact Reports 2023 MNO & Enterprise editions, ROCCO, 2024
- Most Influential Person, ROCCO IOO Report, 2024
- Recognized on Juniper Research A2P Messaging Leadership Board, Juniper, 2024
- Best Communications Platform – MENA, International Business Magazine, 2022
Business Partner | 
