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From inquiries to resolutions, streamline every step of your customer journey

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Engage with your customers where they like

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Discover what sets us apart

Empowering your business with innovative, reliable, and customer-focused solutions to enhance communication and drive success.

Unified communication

Enjoy a single, user-friendly interface that combines all conversations.

Personalized customer experience

Engage your customers with tailored interactions.

Real-Time Insights and Analytics

Stay ahead of the curve with actionable insights.

Seamless Integration

Plug into your existing ecosystem effortlessly.

Cost Efficiency

Optimize your communication budget without compromising quality.

Scalable and Future Ready

Experience scalability that adapts to your growing needs.

Your toolkit for smarter customer engagement

Enhance customer engagement and operational efficiency with powerful features designed to adapt to your unique needs.

Sentiment Analysis

Sentiment Analysis

Unlock deeper customer understanding with Sentiment Analysis, enabling personalized and empathetic interactions.

Detect customer emotions in real-time to tailor responses.

Use emotion insights to improve customer satisfaction and loyalty.

Make data-driven decisions for refining communication strategies.

AI Powered Features

AI Powered Features

Elevate communication and efficiency with AI tools designed to transform customer interactions.

Summarize conversations, refine tone, and rephrase for clarity.

Translate messages in real time for seamless global engagement.

Get smart response suggestions and emotion insights for personalization.

Internal mentions

Internal Notes and Mentions

Foster seamless team collaboration with private notes and colleague mentions for enhanced service delivery.

Add private notes to conversations for effective agent collaboration.

Mention team members to share context and align on resolutions.

Keep internal discussions invisible to customers for professional service.

SLA Management

SLA Management

Track, measure, and uphold service quality with robust SLA management tools.

Monitor SLA compliance in real-time to meet customer expectations.

Automate tracking and alerts for potential breaches.

Maintain performance standards with detailed SLA metrics.

Chat Queuing System

Chat Queuing System

Streamline customer support with a smart queuing system that prioritizes efficiency and responsiveness.

Organize queries based on urgency and type for faster resolutions.

Reduce wait times with intelligent queue management.

Ensure fair distribution of workload across support agents.

Industries that thrive with CEQUENS

E-commerce

Boost sales and support with instant, omnichannel customer service.

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Healthcare

Simplify patient interactions with real-time appointment scheduling and support.

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Finance

Maintain customer trust with secure, instant banking services on your preferred channels.

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Travel and Hospitality

Enhance traveler satisfaction by providing instant support and updates for bookings, cancellations, and more.

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Retail

Drive engagement and loyalty with seamless support, order tracking, and live chat options.

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Education

Streamline communication between students, parents, and staff effortlessly.

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Technology and SaaS

Support users with instant troubleshooting, onboarding, and proactive engagement across all communication channels.

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Logistics and Supply Chain

Improve delivery operations with live updates, order tracking, and instant problem resolution across all channels.

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Discover how our solutions have transformed businesses and facilitated seamless connections

URent

“ Our goal is to provide our clients with solutions that make their transactions on our platform more meaningful. Deploying CEQUENS Bots, WhatsApp for Business API, and SMS API has enabled us to enhance the way Urenters reach out to us, positively impacting our ROI and client satisfaction rates.”

Omar Al-Ashi.

Omar Al-Ashi

Founder & CEO

Decathlon

“ As a communication-driven team in Decathlon, our mission is to spread our message to communities. By utilizing CEQUENS's SMS API solutions, we were able to connect with existing customers and onboard new customers rapidly and efficiently, inviting them to be part of the Decathlon experience with one click.”

Carole Nady.

Carole Nady

Head - Digital Marketing

Koinz

“ We are tech-based startup in the food industry, and are always looking for partnerships that can provide us with the needed agility, dependability, and quality of service that helps us grow in an extremely competitive and demanding market. Working with CEQUENS has been super fulfilling and rewarding for us.”

Muhammed Sayed.

Muhammed Sayed

Marketing Manager

Take the leap to smarter communication

Take the first step toward a more connected future.

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Frequently asked questions

Here are some commonly asked questions about CEQUENS Omni-Channel Chat.

Omni-Channel Chat enables businesses to interact with customers on various platforms, providing real-time and personalized support, leading to enhanced customer engagement and satisfaction.

Yes, CEQUENS Omni-Channel Chat supports various channels, including WhatsApp, Facebook Messenger, Apple Business Chat, Google RCS, and more, allowing you to connect with customers on their preferred platforms.

The platform efficiently manages customer interactions through queue management, ensuring they are directed to the appropriate agents or teams based on availability and responsibilities.

Absolutely, the platform seamlessly integrates with your existing systems, facilitating smooth support ticket creation and management.

Yes, CEQUENS Omni-Channel Chat offers advanced AI-powered chatbots that automate responses, freeing up support team resources and providing prompt assistance to customers.

Yes, CEQUENS Omni-Channel Chat offers flexible and transparent pricing plans, allowing you to choose features and support options that align with your specific requirements. There are no hidden fees, ensuring a cost-effective solution for your business.