Support
Login

Build the ultimate customer experience across channels and interact with any platform from one point

All conversational channels

Perfect the customer experience with omni-channel engagement

CEQUENS Omni-Channel Chat empowers businesses across key verticals to connect seamlessly with customers through WhatsApp, Facebook Messenger, Apple Business Chat, Google BM, and other platforms. Improve customer support, boost loyalty, and drive satisfaction with automated responses, data-driven insights, and real-time communication.

Reach more customers

Connect with customers on their preferred channels, such as WhatsApp, Messenger, Apple Business Chat, and Google BM, to reach a wider audience and maintain strong brand presence and equity.

Cequens Omnichannel Chat-05-min-min

Activate engagement

Send order updates, reminders, and transactional confirmations through omni-channel support to engage customers, meet their expectations and enhance their experience.

Cequens Omnichannel Chat-06-min-min

Convert leads to customers

Boost Conversion Rates Description: Utilize chatbots and real-time communication to efficiently interact with potential customers, converting leads into loyal customers by providing prompt and personalized support.

Cequens Omnichannel Chat-07-min-min

Retain customer loyalty

Enhance customer retention and loyalty by offering seamless support through channels like WhatsApp and Messenger, fostering long-term relationships and customer satisfaction.

Cequens Omnichannel Chat-08-min-min

Comprehensive omni-channel support

CEQUENS Omni-Channel Chat provides support for WhatsApp, Facebook Messenger, Apple Business Chat, Google BM, and more. Benefit from real-time communication, AI-powered bots for automated responses, efficient queue management, seamless system integration, and valuable insights through analytics.

Real-time Multi-Channel Communication

Real-time omni-channel communication

Engage with customers in real-time across various channels, including WhatsApp, Facebook Messenger, Apple Business Chat, Google BM, and more. Deliver prompt responses and support, meeting your customers where they prefer to communicate.

Instant messaging on preferred channels

Personalized communications

Timely updates and support

AI-Powered Chatbots for Automated Responses

AI-powered chatbots for automated responses

Leverage advanced AI-powered chatbots to automate responses to common inquiries, freeing up support team resources and ensuring customers receive quick and personalized assistance round-the-clock.

AI-driven automation for efficiency

Personalized and relevant responses

24/7 customer support

Queue Management

Efficient queue management

Effortlessly route customer interactions to the designated agents or teams based on availability and responsibilities, optimizing response times and enhancing the overall customer support experience.

Smart routing for streamlined support

Priority-based queue handling

Optimized response allocation

Seamless System Integration

Seamless system integration

Integrate CEQUENS Omni-Channel Chat with your existing customer support systems, enabling smooth support ticket creation and management, reducing friction, and improving overall operational efficiency.

Easy integration with existing systems

Unified support ticket management

Enhanced workflow and organization

0%

Of customers expect multiple channels

0%

Retention with effective omni-channel engagement

0x

Higher satisfaction among brands that use omni-channel engagement

Improved customer satisfaction through omni-channel engagement

With Omni-Channel Chat, businesses can offer seamless support across various channels, including WhatsApp, Facebook Messenger, Apple Business Chat, Google BM, and more. This comprehensive omnichannel suite ensures efficient communication, personalized assistance, and timely responses, leading to heightened customer satisfaction and increased brand loyalty.

Enhanced customer engagement

Interact with customers on multiple platforms, providing seamless and personalized support, driving meaningful conversations.

Improved operational efficiency

Streamline support processes, manage interactions, automate responses with AI-powered chatbots, and integrate systems for enhanced efficiency.

Higher customer retention and loyalty

Multi-channel support leads to improved satisfaction, higher retention, and increased brand loyalty, nurturing long-term relationships.

Discover how our solutions have transformed businesses and facilitated seamless connections

URent

“ Our goal is to provide our clients with solutions that make their transactions on our platform more meaningful. Deploying CEQUENS Bots, WhatsApp for Business API, and SMS API has enabled us to enhance the way Urenters reach out to us, positively impacting our ROI and client satisfaction rates.”

Omar Al-Ashi.

Omar Al-Ashi

Founder & CEO

Decathlon

“ As a communication-driven team in Decathlon, our mission is to spread our message to communities. By utilizing CEQUENS's SMS API solutions, we were able to connect with existing customers and onboard new customers rapidly and efficiently, inviting them to be part of the Decathlon experience with one click.”

Carole Nady.

Carole Nady

Head - Digital Marketing

Koinz

“ We are tech-based startup in the food industry, and are always looking for partnerships that can provide us with the needed agility, dependability, and quality of service that helps us grow in an extremely competitive and demanding market. Working with CEQUENS has been super fulfilling and rewarding for us.”

Muhammed Sayed.

Muhammed Sayed

Marketing Manager

Transparent pricing that fits your needs

Explore our straightforward pricing options designed to align perfectly with your requirements. No hidden fees, just clarity and flexibility.

CEQUENS Omni-Channel Chat + CEQUENS Bots *

Together, these two powerful solutions offer excellent customer support and brand engagement through multichannel integrations on WhatsApp, Messenger, iMessage, Google BM, and more.

  • Brand engagement through multichannel integrations on WhatsApp, Messenger, iMessage, Google RCS, and more.
  • Excellent customer support

Pricing is available in pre-paid and post-paid options for your convenience. $5/month per agent.

Plan Features:

FAQ BOT Included

Yes

Free

1 Agent

*

Please refer to additional channel costs.

Get started

Thousands of businesses rely on our cloud communications platform to build stronger customer connections.

Get started See plans & pricing

Frequently asked questions

Here are some commonly asked questions about CEQUENS Omni-Channel Chat.

Omni-Channel Chat enables businesses to interact with customers on various platforms, providing real-time and personalized support, leading to enhanced customer engagement and satisfaction.

Yes, CEQUENS Omni-Channel Chat supports various channels, including WhatsApp, Facebook Messenger, Apple Business Chat, Google RCS, and more, allowing you to connect with customers on their preferred platforms.

The platform efficiently manages customer interactions through queue management, ensuring they are directed to the appropriate agents or teams based on availability and responsibilities.

Absolutely, the platform seamlessly integrates with your existing systems, facilitating smooth support ticket creation and management.

Yes, CEQUENS Omni-Channel Chat offers advanced AI-powered chatbots that automate responses, freeing up support team resources and providing prompt assistance to customers.

Yes, CEQUENS Omni-Channel Chat offers flexible and transparent pricing plans, allowing you to choose features and support options that align with your specific requirements. There are no hidden fees, ensuring a cost-effective solution for your business.