Why CEQUENS over Unifonic?
No lag, just seamless conversations
Unifonic occasionally experiences delays in message delivery, which can disrupt communication and affect the customer experience. CEQUENS guarantees timely message delivery across all channels. Our intuitive platform, your business can easily integrate AI-powered bots that are capable of conducting human-like conversations with minimal dependencies, automating 70% of the tasks and ensuring faster and more reliable communication.
Backed by industry certifications for security and strategic alliances, CEQUENS is the trust-worthy business partner:
ISO 27001, 27017, 27018 certified
PCI DSS certified
SOC 2 Type II certified
GSMA Associate Member
Simplify your campaigns, maximize your budget
Unifonic's manual SMS campaign publishing and limited Flow Studio reporting fall short. They do not also offer a unified platform for managing both voice and text-based customer service, such as WhatsApp. CEQUENS, on the other hand, provides the all-in-one Omni-Channel Chat Platform that allows your business to seamlessly interact with customers across WhatsApp, Facebook Messenger, Instagram, Apple Business Chat, Google RCS, and website chat, all through a single, intuitive interface. Omni-Channel Chat also comes with a set of innovative features that provide businesses with SLA management, customer sentiment analysis, advanced chat queueing system, internal mentions, triggers, and more— empowering businesses to elevate customer engagement effortlessly.
Additionally, our flexible pricing and deployment options—whether On-Premises or Cloud (SBC)—deliver superior value, making CEQUENS a smarter, more cost-effective choice for businesses of all sizes.
On-premises and Cloud (SBC) options
Unified interface for all agents
Over 900 route alternatives
80%+ query resolution
Driving business communication across the globe
CEQUENS powers business communication in over 150 countries, streamlining alerts, notifications, and customer engagement through SMS, WhatsApp, and telephony campaigns. In 2024, only, we’ve enabled businesses to deliver 188.7 million SMS campaigns and 25 million WhatsApp conversations.
Check out our recognitions in top global reports:
Juniper Research A2P Messaging Leadership Board, 2024
Top 10 Vendors to Watch, ROCCO, 2024
AI Strategies Application Report, ROCCO, 2024
Omdia Conversational AI Market Report, 2024
ROCCO A2P SMS Market Impact Reports, 2023 & 2024
Customer engagement made easier with CEQUENS
Omni-Channel Chat transforms customer interactions with its AI-powered tools that provide deep sentiment insights, enabling businesses to enhance engagement, refine decision-making, and elevate the customer experience across all channels. With the CEQUENS Omni-Channel Chat Platform, your business can deliver personalized, real-time conversations that truly resonate with customers—driving meaningful engagement and measurable impact.
80–100% faster ticket resolution
100% boost in First Time Resolution (FTR) rates
90%+ CSAT achieve and sustain
70%+ NPS scores
CEQUENS Vs Unifonic
A head-to-head comparison
Feature |
 |
Unifonic |
|---|---|---|
| Omnichannel Dashboard | Unified, single interface | Separate modules for each channel |
| Channels supported | WhatsApp, Instagram, Facebook Messenger, Website Chat, Apple Business Chat, and Google RCS. | Limited channels |
| Testing environment | Yes | Not available |
| Pricing | Customizable plans | Enterprise pricing module |
| Solutions | Tailored for business needs | Standard for all businesses |
Here’s what our customers have to say
“ stc Kuwait prides itself on a legacy of unwavering commitment to excellence, innovation, and customer satisfaction. We continuously strive to set new standards, ensuring that our customers experience the best telecommunications services, making us a trusted partner in their digital journey. Together with CEQUENS, we are set to reshape the landscape of telecommunications, offering unmatched experiences to our valued customers.”
Mohammed N. Al Nusif
CEO
“ CEQUENS solutions have played a pivotal role in actualizing our objective of elevating the customer experience within our rapidly growing Premium Card network. As a company committed to customer-centricity, we value the efficiency of WhatsApp for Business API and CEQUENS Omnichannel Chat in addressing queries and guiding users, as well as offering innovative solutions that empower customers and seamlessly facilitate their interaction with their consumer finance provider.”
Osama Farid
CEO
“ Partnering with CEQUENS has been a game-changer for Baly. Their seamless and cost-effective solutions have helped us cut costs and improve registration rates. Most importantly, by being able to offer our users an enhanced customer experience, we’ve really seen our customer base grow. Taking the omnichannel communications solutions route has truly elevated our business.”
Mohammed Oudah
Marcom Manager