Why CEQUENS, not Infobip?
Optimized communication for personalized customer connection
Customers love CEQUENS, the best alternative of Infobip for its easy-to-use campaign product and responsive CSM team, ensuring quick support. Infobip, however, receives feedback about delays in customer support responses. CEQUENS offers a unified communication platform with the aid of our partners Microsoft, Google Cloud, Oracle, and many more. This not only means local SBC hosting, CITC licensing, and data residency to meet KSA’s regulatory requirements, but it also means it offers seamless, compliant communication to boost operational efficiency.
What’s more, our world-class certifications and strategic memberships make us the obvious choice:
ISO 27001, 27017, 27018 certified
PCI DSS certified
SOC 2 Type II certified
GSMA Associate Member
Enhance efficiency with GenAI automation solutions
CEQUENS offers AI-driven tools like FAQ Bot and GenAI Agent, automating up to 80% of repetitive tasks. With sentiment analysis, businesses can gain real-time insights to provide smarter, personalized responses. Unlike Infobip, CEQUENS empowers businesses to reduce agent workload and enhance support efficiency with flexible deployment options—On-Premises or Cloud (SBC).
On-premises and Cloud (SBC) options
Unified interface for all agents
Over 900 route alternatives
80%+ query resolution
Trusted worldwide for seamless customer engagement
Enable conversation automation in minutes to reach 150+ countries. Automate alerts, notifications, and reminders, or engage customers with targeted SMS, WhatsApp, and telephony campaigns and surveys. Ensure high delivery rates with smart queuing and local connectivity, and reduce implementation time by up to 90% with optimized templates.
What’s more, our recognitions in global reports says it all!
Juniper Research A2P Messaging Leadership Board, 2024
Top 10 Vendors to Watch, ROCCO, 2024
AI Strategies Application Report, ROCCO, 2024
Omdia Conversational AI Market Report, 2024
ROCCO A2P SMS Market Impact Reports, 2023 & 2024
Switch to CEQUENS and See the Impact
Drive seamless customer interactions with generative AI models tailored for speed, efficiency, and precision. Reduce dependencies on manual intervention and empower teams with intelligent tools to deliver exceptional customer experiences effortlessly.
80–100% faster ticket resolution
100% boost in First Time Resolution (FTR) rates
90%+ CSAT achieve and sustain
70%+ NPS scores
CEQUENS Vs Infobip
A head-to-head comparison
Feature |
 |
Infobip |
|---|---|---|
| Omnichannel Dashboard | Unified, single interface | Separate modules for each channel |
| AI-Powered Bots | FAQ Bot, GenAI Agent, sentiment analysis | Basic chatbot capabilities |
| Pricing Transparency | Flexible and cost-effective | Higher costs for premium features |
| Enterprise Security | GDPR compliance, robust encryption, local security compliance | Security features lacking local security compliance |
| CSM and Technical Support | Fast response | Up to 7-8 business days |
Here’s what our customers have to say
“ stc Kuwait prides itself on a legacy of unwavering commitment to excellence, innovation, and customer satisfaction. We continuously strive to set new standards, ensuring that our customers experience the best telecommunications services, making us a trusted partner in their digital journey. Together with CEQUENS, we are set to reshape the landscape of telecommunications, offering unmatched experiences to our valued customers.”
Mohammed N. Al Nusif
CEO
“ CEQUENS solutions have played a pivotal role in actualizing our objective of elevating the customer experience within our rapidly growing Premium Card network. As a company committed to customer-centricity, we value the efficiency of WhatsApp for Business API and CEQUENS Omnichannel Chat in addressing queries and guiding users, as well as offering innovative solutions that empower customers and seamlessly facilitate their interaction with their consumer finance provider.”
Osama Farid
CEO
“ Partnering with CEQUENS has been a game-changer for Baly. Their seamless and cost-effective solutions have helped us cut costs and improve registration rates. Most importantly, by being able to offer our users an enhanced customer experience, we’ve really seen our customer base grow. Taking the omnichannel communications solutions route has truly elevated our business.”
Mohammed Oudah
Marcom Manager