CEQUENS, recognized in Omdia's 2024 Conversational AI for Customer Service report, delivers a Meta-backed CPaaS solution to over 1,200 businesses in 150+ countries. As a scalable and flexible platform, it integrates seamlessly with industry use cases, to provide fast, accurate support. Gupshup's delayed setup and bot limitations makes CEQUENS the #1 alternative to Gupshup!
CEQUENS is the better alternative to Gupshup, offering tailored solutions that truly understand your business. With customer engagement automation across 10 channels and partnerships with Microsoft, Google Cloud, and Oracle, CEQUENS automates personalized campaigns, ticketing, and more. Its 99.96% uptime, seamless integration, and industry-specific flexibility provide faster, more reliable support.
What’s more, our world-class certifications and strategic memberships make us the obvious choice:
ISO 27001, 27017, 27018 certified
PCI DSS certified
SOC 2 Type II certified
GSMA Associate Member
Enable conversation automation in minutes to reach 150+ countries. Automate alerts, notifications, and reminders, or engage customers with targeted SMS, WhatsApp, and telephony campaigns and surveys. Ensure high delivery rates with smart queuing and local connect, and reduce implementation time by up to 90% with optimized templates.
Juniper Research A2P Messaging Leadership Board, 2024
Top 10 Vendors to Watch, ROCCO, 2024
AI Strategies Application Report, ROCCO, 2024
Omdia Conversational AI Market Report, 2024
ROCCO A2P SMS Market Impact Reports, 2023 & 2024
Feature |
Gupshup |
|
---|---|---|
Omnichannel Dashboard | Unified, easy-to-use dashboard for all channels | Separate interfaces for each channel |
Channel Support | 10 channels (WhatsApp, Email, Voice, SMS, Instagram, Messenger, Apple Business Chat, Google RCS, and more) | 7 channels (WhatsApp, SMS, RCS, Viber, Voice, Instagram, Telegram) |
WhatsApp Integration | Quick WhatsApp setup, seamless bot development, fast response | Delayed setup, difficult account creation, limited bot development |
MS Teams Enterprise Voice | Fully integrated with MS Teams Enterprise Voice, offering specialized local support | Not available |
Local SBC Hosting | Yes, ensures compliance with KSA regulations | No local SBC hosting |
CITC Licensing & Data Residency | Fully compliant with CITC, KSA regulations, and data residency | Lacks full local regulatory compliance |
Integration with Legacy Systems | Seamless integration with third-party and legacy systems | Limited integration capabilities |
Integration with Legacy Systems | Seamless integration with third-party and legacy systems | Limited integration capabilities |
Flexibility & Scalability | Flexible deployment options (On-Premises or Cloud SBC) | Limited flexibility in deployment options |
Conversation Merging | Available | Not available |
“ CEQUENS and LEBARA’s collaboration enables LEBARA to add a new revenue stream to its core business leveraging its modern, state-of-the-art infrastructure. By adding CEQUENS to their partner network with their expertise in messaging solutions, we are ensuring seamless and robust communication channels for LEBARA businesses.”
Yasser Al Khuwaiter
Chief Business Development Officer
“ CEQUENS solutions have played a pivotal role in actualizing our objective of elevating the customer experience within our rapidly growing Premium Card network. As a company committed to customer-centricity, we value the efficiency of WhatsApp for Business API and CEQUENS Omnichannel Chat in addressing queries and guiding users, as well as offering innovative solutions that empower customers and seamlessly facilitate their interaction with their consumer finance provider.”
Osama Farid
CEO
“ Partnering with CEQUENS has been a game-changer for Baly. Their seamless and cost-effective solutions have helped us cut costs and improve registration rates. Most importantly, by being able to offer our users an enhanced customer experience, we’ve really seen our customer base grow. Taking the omnichannel communications solutions route has truly elevated our business.”
Mohammed Oudah
Marcom Manager