#1 Gupshup Alternative -

Tired of Gupshup's delays? Discover fast, reliable support with CEQUENS

CEQUENS, recognized in Omdia's 2024 Conversational AI for Customer Service report, delivers a Meta-backed CPaaS solution to over 1,200 businesses in 150+ countries. As a scalable and flexible platform, it integrates seamlessly with industry use cases, to provide fast, accurate support. Gupshup's delayed setup and bot limitations makes CEQUENS the #1 alternative to Gupshup!

The CEQUENS Advantage

24/7 local support for businesses
80% savings on operational costs
100% increase in FTR
80–90% CSAT Score

Why CEQUENS, not Gupshup?

Connect, not just converse

CEQUENS is the better alternative to Gupshup, offering tailored solutions that truly understand your business. With customer engagement automation across 10 channels and partnerships with Microsoft, Google Cloud, and Oracle, CEQUENS automates personalized campaigns, ticketing, and more. Its 99.96% uptime, seamless integration, and industry-specific flexibility provide faster, more reliable support.

What’s more, our world-class certifications and strategic memberships make us the obvious choice:

ISO 27001, 27017, 27018 certified

PCI DSS certified

SOC 2 Type II certified

GSMA Associate Member

Connect, not just converse

Check out our recognitions in global reports!

Enable conversation automation in minutes to reach 150+ countries. Automate alerts, notifications, and reminders, or engage customers with targeted SMS, WhatsApp, and telephony campaigns and surveys. Ensure high delivery rates with smart queuing and local connect, and reduce implementation time by up to 90% with optimized templates.

Juniper Research A2P Messaging Leadership Board, 2024

Top 10 Vendors to Watch, ROCCO, 2024

AI Strategies Application Report, ROCCO, 2024

Omdia Conversational AI Market Report, 2024

ROCCO A2P SMS Market Impact Reports, 2023 & 2024

Our recognitions in global reports says it all!

CEQUENS vs Gupshup 
A head-to-head comparison

Feature

CEQUENS

Gupshup

Omnichannel Dashboard Unified, easy-to-use dashboard for all channels Separate interfaces for each channel
Channel Support 10 channels (WhatsApp, Email, Voice, SMS, Instagram, Messenger, Apple Business Chat, Google RCS, and more) 7 channels (WhatsApp, SMS, RCS, Viber, Voice, Instagram, Telegram)
WhatsApp Integration Quick WhatsApp setup, seamless bot development, fast response Delayed setup, difficult account creation, limited bot development
MS Teams Enterprise Voice Fully integrated with MS Teams Enterprise Voice, offering specialized local support Not available
Local SBC Hosting Yes, ensures compliance with KSA regulations No local SBC hosting
CITC Licensing & Data Residency Fully compliant with CITC, KSA regulations, and data residency Lacks full local regulatory compliance
Integration with Legacy Systems Seamless integration with third-party and legacy systems Limited integration capabilities
Integration with Legacy Systems Seamless integration with third-party and legacy systems Limited integration capabilities
Flexibility & Scalability Flexible deployment options (On-Premises or Cloud SBC) Limited flexibility in deployment options
Conversation Merging Available Not available

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Here’s what our customers have to say

LEBARA KSA

“ CEQUENS and LEBARA’s collaboration enables LEBARA to add a new revenue stream to its core business leveraging its modern, state-of-the-art infrastructure. By adding CEQUENS to their partner network with their expertise in messaging solutions, we are ensuring seamless and robust communication channels for LEBARA businesses.”

Yasser Al Khuwaiter.

Yasser Al Khuwaiter

Chief Business Development Officer

Premium Card

“ CEQUENS solutions have played a pivotal role in actualizing our objective of elevating the customer experience within our rapidly growing Premium Card network. As a company committed to customer-centricity, we value the efficiency of WhatsApp for Business API and CEQUENS Omnichannel Chat in addressing queries and guiding users, as well as offering innovative solutions that empower customers and seamlessly facilitate their interaction with their consumer finance provider.”

Osama Farid.

Osama Farid

CEO

Baly

“ Partnering with CEQUENS has been a game-changer for Baly. Their seamless and cost-effective solutions have helped us cut costs and improve registration rates. Most importantly, by being able to offer our users an enhanced customer experience, we’ve really seen our customer base grow. Taking the omnichannel communications solutions route has truly elevated our business.”

Mohammed Oudah.

Mohammed Oudah

Marcom Manager

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