AI adoption is more than just a skill—it’s a mindset. Success in today’s digital landscape requires openness to new ways of working, evolving, and engaging with customers. At CEQUENS, we believe in walking the talk. As a provider of AI-powered customer engagement solutions, we are committed to making AI adoption not just easier but more meaningful for your business.
We understand that embracing AI can be transformative, and our mission is to simplify the journey, ensuring it drives real impact for you and your customers. Together, we can unlock new opportunities, enhance experiences, and build a future where AI empowers, rather than replaces, human connection.
Best regards,
Karim Khorshed Co-founder and CEO
EVENTS: A MONTH OF BUILDING DEEPER CONNECTIONS
CEQUENS made big moves this month, joining the biggest conversations in tech, AI, and customer engagement! From shaping the future of connectivity at Capacity Middle East, to championing AI-driven leadership with the Women Marketers Collective, and diving into cutting-edge automation at the MENA Conversational AI & Contact Center Automation Summit—we’re at the forefront of industry innovation. Stay tuned as we connect, collaborate, and push the boundaries of digital transformation!
e-book: Maximizing ROI with CEQUENS Omni-Channel Chat this Ramadan
As Ramadan approaches, businesses have a unique opportunity to enhance customer engagement and drive sales. This comprehensive guide delves into the transformative power of our Omni-Channel Chat Platform, designed to unify customer experience across all channels. By integrating leading messaging apps such as WhatsApp, Facebook Messenger, Instagram, and more, businesses can provide seamless, personalized experiences that resonate with customers during the holy month.
Don’t miss out on insights to optimize your Ramadan strategy. Download now!
NEWS FROM PLANET CEQUENS
🏆 We did it! CEQUENS is officially a Major Player in the IDC MarketScape: Worldwide CPaaS 2025 Vendor Assessment Report! What’s more, this month we have won the Leaders of Tomorrow Award for AI-Powered Innovation by Inc. Arabia! This award reflects our commitment to pioneering smarter, AI-driven communication solutions. We’re incredibly grateful for our amazing team, clients, and supporters—this is just the beginning! 🎆
CEQUENS is proud to announce its partnership with stc Group, signed during Capacity Middle East 2025. This collaboration focuses on enhancing Application-to-Person (A2P) SMS services, ensuring more efficient and secure message delivery for businesses across the region. By optimizing messaging solutions and tackling spam, this partnership aims to drive greater reliability and improved customer communication.
FROM THE BLOG
Omnichannel marketing has become ubiquitous, replacing buzzwords and lackluster strategies. Surveys show that businesses with omnichannel strategies achieve a 91% higher year-over-year customer retention rate compared to retail companies without it. Omnichannel marketing also boosts sales by 287% and increases the likelihood of personalized online purchases by 80%.
This article explores the importance of omnichannel marketing and provides a step-by-step guide to building an effective omnichannel strategy.
AI chatbots tailored for the fintech sector have been designed to enhance user engagement, revolutionizing how customer service is delivered in financial services. These advanced tools are skilled at emulating human conversations and offer insightful and pertinent answers similar to those provided by live agents. Their utilization has experienced a remarkable 3150% increase in interactions from 2019 to 2023, indicating their critical role in elevating both customer experiences and the efficiency of operations.
In this article, you’ll learn what a fintech chatbot is, how it works, and the benefits it can bring to financial institutions and their customers.
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