With its robust features, seamless integration, and cost-effectiveness, Microsoft Teams Enterprise Voice empowers businesses to stay connected and competitive in today’s fast-paced digital landscape.
In this interview, Tamer Nassrawin, CEQUENS Director of Presales and Customer Solutions emphasizes that Microsoft Teams Enterprise Voice is more than just a communication tool; it’s a strategic asset for businesses in the region and beyond looking to improve their communication operational efficiency.
Could you start by explaining what Microsoft Teams Enterprise Voice is?
Absolutely. Microsoft Teams Enterprise Voice is our advanced telephony solution built on the Microsoft Teams Phone framework. It integrates seamlessly with Microsoft Teams, allowing businesses to manage all their communication needs within a single, unified platform and add the capability to do inbound/outbound calling through GSM and telco operators from within the Microsoft Teams app itself. This solution provides a comprehensive set of features, including call routing, voicemail, conferencing, and advanced call center management capabilities.
What are the key advantages of using Microsoft Teams Enterprise Voice?
The key advantages of using Microsoft Teams Enterprise Voice are numerous. Firstly, it offers seamless integration with Microsoft Teams, which many organizations already use for collaboration. This means users don’t need to switch between different applications for calling and meetings. By consolidating communication tools into a single app, users can make and receive phone calls within Microsoft Teams, enhancing productivity and reducing the need to juggle multiple platforms.
Secondly, it provides robust call center management features such as auto-attendants, call queues, and voicemail, which enhance productivity and efficiency. Another major advantage is its scalability – whether you have a small team or a large enterprise, the solution can scale to meet your needs.
Additionally, it ensures high-quality, reliable communication, which is critical for any business. One standout feature is the ability to use the same phone number for multiple calls inbound and outbound, enabling efficient call management and reducing the need for additional phone lines.
Moreover, it offers voice connectivity to existing Microsoft Teams infrastructure, allowing businesses to leverage their current setup without needing additional investment. It also enables running a contact center without additional costs, providing a cost-effective solution for customer support.
Microsoft Teams Enterprise Voice supports connectivity for GSM calls, ensuring flexibility and reachability across different networks. Furthermore, its advanced voice routing capabilities optimize call handling and improve overall communication efficiency.
Lastly, Microsoft Teams Enterprise Voice offers excellent security and compliance features, ensuring that all communications are protected and meet industry standards. Combined with its cost-effective pricing, it presents an attractive option for businesses looking to optimize their communication solutions without breaking the bank.
You mentioned costs, how does Microsoft Teams Enterprise Voice offer cost-effectiveness to businesses?
Firstly, many businesses already have Microsoft Teams as part of their existing infrastructure, which means there are no initial setup costs for our phone service. This makes it a seamless upgrade rather than a new expense. Secondly, we offer a pay-as-you-go payment model, allowing businesses to scale their usage and costs according to their needs. This flexibility ensures that companies only pay for what they use, making our service a highly cost-effective solution.
Why is Microsoft Teams Enterprise Voice particularly beneficial for the KSA market?
The Kingdom of Saudi Arabia is undergoing a significant digital transformation as part of its Vision 2030 initiative. Businesses in KSA are increasingly looking for advanced communication solutions to support their growth and modernization efforts. Microsoft Teams Enterprise Voice is particularly beneficial for this market because it offers a modern, cloud-based communication solution that aligns with the digital transformation goals. It supports Arabic language interfaces and local compliance requirements, making it an ideal fit for businesses in KSA. Additionally, our local presence and understanding of the market allow us to provide tailored solutions and support that meet the specific needs of the Saudi market.
Business Partner | 
