What's new in: Push Notifications, AI Assist Conversations & Campaigns

We are thrilled to announce several new releases that will take your user experience and productivity to new heights! All features are available to use today. Here's what you can expect:

Push Notifications

Simple setup, improved control

Push notifications have become an essential component of modern mobile applications, allowing businesses to communicate with their customers in real-time. Setting up and managing push notifications, on the other hand, can be a daunting task. That's why we're so excited to introduce our new Push Notifications feature which makes it easier than ever to onboard, control, and manage notifications on both the Android and iOS platforms.

Users can now deliver personalized and engaging notifications on any platform, including the ability to customize sounds and icons for your notifications. Deep links can also direct users to specific content by clicking on the notification. Here’s a quick overview:

1. Simple onboarding: We have simplified the user experience of our Push Notifications feature. With an intuitive interface, users can effortlessly set up and customize their push notifications, regardless of their technical proficiency.
2. Increased control: You can have more control over your push notifications which includes consumption tracking and TTL control. You can monitor your consumption and quota via the user interface, so you'll always know how many notifications you've sent and how many are left. Furthermore, you can control TTL, which means you can choose whether to deliver your notifications immediately or wait until a predefined time has passed.
3. Silent notifications: Our Push Notifications feature also allows you to send silent notifications, which are great for sending configuration to apps without disturbing the user. Although silent notifications are not visible in the drawer, the app can still receive them in the background.
4. URLs and deep links: You can use this feature to direct users to specific pages or actions within your app with a single tap.

Our new Push Notification feature is intended to make it simple for you to set up, manage, and control push notifications on both Android and iOS platforms. With an easy-to-use interface, improved control, and the ability to send silent notifications, this new release will help you stay connected with your users and keep them engaged with your app.

AI Assist Conversations

The next big thing in customer service

Customers expect businesses to provide quick and efficient service in today's fast-paced world. With the advancement of AI technology, businesses can now improve their customer service experience by utilizing AI-powered bots. Our most recent AI feature, AI Assist Conversations, helps businesses improve their customer service experience by summarizing previous conversations and providing agents with notes for each request.

Automatically summarize your customers’ most recent conversations with agents, saving time and providing valuable context for agents to quickly understand the issue at hand. Support agents can seamlessly pick up where others left off. Here’s a quick overview:

1. Conversation summary: The AI Assist Conversations feature allows the Bot to summarize the most recent conversation with the customer after the request is reopened. This feature is especially useful for customers who are experiencing recurring issues and need to re-open their support requests. The Bot can ensure that the customer's concerns are addressed more efficiently by summarizing the previous conversation. The Bot analyzes the conversation and extracts key information using natural language processing (NLP). This information is then condensed into a concise summary that the agent can easily understand.
2. Agent reminders: Once the summary has been generated, it is added to the request as a note for the agent to see. This allows agents to quickly understand the previous conversation with the customer and provide better service. Agents can easily identify the customer's concerns with the help of AI and provide a more personalized and effective solution. This feature is especially beneficial for businesses that receive a high volume of support requests because it allows agents to quickly understand the customer's issue and provide a solution without having to spend too much time analyzing the previous conversation.
3. User sentiment: Natural language processing (NLP) is used in the user sentiment feature of AI Assist Conversations to analyze the sentiment of the customer's message and provide a summary of the conversation. Businesses can better their customer service by understanding the customer's sentiment and using that information to better understand how satisfied the customer is. The ability to quickly comprehend the context of prior conversations and offer customers individualized support is another benefit of this feature, which raises customer satisfaction and loyalty.
4. CX enhancement: For businesses looking to improve their customer service experience, the AI Assist Conversations feature is a game changer. Businesses can provide a more efficient and personalized service to their customers by summarizing previous conversations and providing notes to agents. This feature not only saves businesses time and money, but it also improves the customer service experience. Businesses can use AI to provide a faster, more personalized, and effective solution to their customers, resulting in higher customer satisfaction and loyalty.

AI Assist Conversations is an absolute must-have for businesses looking to improve their customer service experience. Businesses can provide a more efficient and personalized service to their customers with the ability to summarize previous conversations and provide notes for agents, resulting in higher customer satisfaction rates and increased customer loyalty. As AI technology advances, we can anticipate even more innovative features that will assist businesses in improving their customer service experience and staying ahead of the competition.

AI Assist Campaigns

The power of AI brought to you

CEQUENS Campaigns is a rapidly growing product that gives businesses the tools they need to improve customer engagement, streamline operations, and effectively connect with their audience. Businesses can use Artificial Intelligence (AI) to create more effective campaigns and improve the overall customer experience. Our most recent AI features for CEQUENS Campaigns, such as summarization, generation, and tone change, will help you take your marketing to the next level.

Quickly and easily generate engaging campaign ideas by simply entering relevant keywords. Our new Tone Change feature allows you to change the tone of your campaign messaging to ensure that it conveys the correct message in accordance with the campaign's context. Here’s a quick overview:

1. Cost-effective campaigns: AI's summarization feature can condense longer campaigns, making them more cost-effective while retaining their meaning and context. This feature is especially beneficial for businesses with limited resources, as it can save time and lower campaign costs. AI-powered CEQUENS Campaigns can analyze campaign content and determine which parts are essential, allowing businesses to create a more concise and focused campaign that is still effective.
2. Campaign idea generation: AI's generation feature enables businesses to generate ideas for engaging campaigns simply by entering keywords. This feature is a game changer for businesses that want to create campaigns quickly and easily without wasting time brainstorming ideas. Natural Language Processing is used by AI Assist Campaigns to understand keywords and generate engaging, informative, and relevant content.
3. Tone consistency: The AI Tone Change feature can change the tone of the campaign to reflect the appropriate message consistent with the context of the campaign. This feature ensures that the campaign's tone is consistent with the brand's message and values, making it more effective in engaging the audience. AI Assist Campaigns can analyze the context of the campaign and change the tone to suit the audience's preferences, increasing the likelihood that the campaign will resonate with them.

AI will surely revolutionize how businesses create and manage campaigns. The summarization feature saves time and money while preserving the meaning and context of the campaign. The generation feature uses keywords to quickly and easily generate engaging and relevant content, and the tone change feature ensures consistency in the campaign's message and tone.

Conclusion

Businesses can use the power of AI to create more effective campaigns that engage their audience and provide an exceptional customer experience. With these new features, we can expect your customer communications to become even more sophisticated and capable as AI continues to evolve, changing the way we interact with brands and businesses in the future. The future of your business looks promising, and AI is ushering in a new era of customer engagement and satisfaction.

To test these features for yourself, create a free account.